Privacy Policy
Effective Date: December 12, 2024
At Pot Valet, safeguarding your privacy is our priority. This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal information when you access or use our services.
By interacting with our website, mobile applications, or any other service we provide (collectively referred to as the “Services”), you acknowledge and agree to the practices outlined in this policy.
Scope of This Privacy Policy
This Privacy Policy applies to all Personal Information we collect about you when you interact with Pot Valet. Personal Information refers to any information that identifies, relates to, or could reasonably be associated with you as an individual.
However, this policy does not govern the practices of companies we do not own or control, or individuals outside of Pot Valet’s management.
1. Information We Collect
We collect various types of Personal Information, categorized as follows:
a. Information You Provide Directly
When you engage with our Services, you may provide:
- Registration Details: Name, email address, phone number, and password.
- Payment Information: Credit card details, billing addresses, and other transaction details necessary for purchases.
- Communication Information: Any data shared through emails, surveys, or customer service interactions.
b. Information Collected Automatically
We may automatically collect:
- Device Information: IP addresses, device type, browser type, and operating system.
- Usage Data: Details about your interactions with our website, including pages viewed, clicks, and time spent.
- Location Data: Approximate location derived from your IP address.
c. Third-Party Sources
We may receive information about you from third parties such as marketing partners or public databases. For example, demographic information to better understand and serve our users.
2. How We Use Your Information
Pot Valet uses your Personal Information for purposes that include, but are not limited to:
a. Providing and Managing Services
- Processing transactions, fulfilling orders, and ensuring seamless access to our cannabis POS systems.
- Authenticating user identity to maintain account security.
b. Improving User Experience
- Conducting research and analyzing user behavior to improve our Services’ functionality.
- Delivering personalized recommendations, tailored advertisements, and promotions.
c. Communicating with You
- Sending service updates, order confirmations, newsletters, and promotional content based on your preferences.
- Responding to inquiries or feedback through customer support channels.
d. Legal and Regulatory Compliance
- Meeting our obligations under applicable laws, particularly those relevant to the cannabis industry.
- Enforcing our terms and conditions, preventing fraud, and addressing security issues.
3. Sharing Your Information
Your privacy is essential to us. Pot Valet does not sell or rent your Personal Information to third parties. We may share your information under the following circumstances:
a. Service Providers
We work with third-party vendors, such as payment processors and delivery partners, to facilitate our Services. These parties are contractually obligated to use your data solely for the agreed-upon purposes.
b. Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity. You will be notified of any ownership changes.
c. Legal Obligations
We may disclose your information to comply with legal requirements or in response to a lawful request, such as subpoenas or court orders.
d. Aggregate Data
We may share anonymized and aggregated data with partners for analytics, research, or promotional purposes.
4. How We Protect Your Information
We employ industry-standard measures to protect your data, including:
- Encryption: Sensitive information, like payment details, is encrypted during transmission.
- Access Control: Limiting access to Personal Information to authorized personnel.
- Regular Audits: Periodic security assessments to address potential vulnerabilities.
While we strive to secure your data, no method of storage or transmission is completely infallible. As such, we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have specific rights regarding your Personal Information:
a. General Rights
- Access: Request access to the Personal Information we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request that we delete your data, subject to applicable legal exceptions.
- Opt-Out: Decline promotional communications by unsubscribing or contacting us.
b. California Residents
Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including the right to:
To exercise your rights, contact us at [email protected] or via our customer support.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience:
a. Types of Cookies We Use
- Essential Cookies: Enable basic functionality of our Services.
- Performance Cookies: Collect usage data to optimize our platform.
- Marketing Cookies: Deliver personalized advertisements and promotions.
b. Managing Cookies
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.
7. Children’s Privacy
Pot Valet’s Services are not intended for individuals under the age of 13. We do not knowingly collect information from children.
We will delete such information immediately if we become aware of unauthorized data collection. Parents or guardians can reach out to us at [email protected] for assistance.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material updates will be communicated via email or prominently displayed on our website. Your continued use of the Services constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please reach out to us:
- Email: [email protected]
- Phone: Customer Support available Monday – Friday, 10am – 5pm PST.
We are committed to addressing your concerns promptly and transparently.